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The Grocery Store /Themes/TheGroceryStore/ http://thegrocerystoresydney.com.au/
  • Fruit

    Fruit

    Fruit

    • Apples Fruit
    • Avocadoes Fruit
    • Bananas Fruit
    • Berries Fruit
    • Citrus Fruit
    • Exotic Fruit
    • Grapes Fruit
    • Melons Fruit
    • Pears Fruit
    • Stonefruit Fruit
    • Tropical Fruit Fruit
    • Tomatoes Fruit
  • Vegetables

    Vegetables

    Vegetables

    • Asparagus, Broccoli & Cauliflower Vegetables
    • Beans, Peas & Corn Vegetables
    • Beetroot & Radish Vegetables
    • Capsicums Vegetables
    • Carrots, Parsnips & Root Vegetables Vegetables
    • Celery, Fennel & Rhubarb Vegetables
    • Chillies, Ginger & Fresh Herbs Vegetables
    • Cucumbers, Eggplant & Zucchini Vegetables
    • Cabbages, Lettuces & Salads Vegetables
    • Mushrooms Vegetables
    • Onions, Leeks & Garlic Vegetables
    • Potatoes Vegetables
    • Pumpkins & Squash Vegetables
    • Asian Vegetables Vegetables
  • Grocery

    Grocery

    Grocery

    • Asian Grocery Grocery
    • Bakery Grocery
    • Biscuits, Crackers & Flat Breads Grocery
    • Breakfast & Spreads Grocery
    • Condiments, Canned & Jarred Food Grocery
    • Snacks & Confectionery Grocery
    • Coffee & Tea Grocery
    • Dry Goods Grocery
    • Herbs & Spices Dried Grocery
    • Honey, Jam & Spreads Grocery
    • Juice, Water & Drinks Grocery
    • Nuts, Seeds & Dried Fruit Grocery
    • Oils. Vinegars & Dressings Grocery
    • Pasta, Rice & Noodles Grocery
    • Sauces Grocery
    • Antipasti Grocery
    • Cooking Products Grocery
    • Baking Grocery
  • Fridge

    Fridge

    Fridge

    • Deli & Dips Fridge
    • Drinks & Juices Fridge
    • Refrigerated Antipasti Fridge
    • Frozen Fridge
    • Meat Fridge
    • Ready to Eat Fridge
    • Butter Fridge
    • Milk Fridge
    • Eggs Fridge
    • Yoghurts Fridge
    • Cheese Fridge
  • Specials and Pre-Packs

    Specials and Pre-Packs

    Specials and Pre-Packs

    • Vegetable Packs Specials and Pre-Packs

Help - Purchase and Delivery

  • >
  • Help - Purchase and Delivery

Help

Welcome to our help center, hopefully, all the questions you have are answered, if not, please do not hesitate to contact us

Getting Started

Do you serve my area?

We currently provide delivery to suburbs around Sutherland Shire & selected areas
Alternatively, you are welcome to pick up your order if your address falls outside the areas we deliver to.

Is there a minimum order amount?

Yes - Pickup orders have a $50 minimum & delivery orders have an $70 minimum.

How do I register?

Just click on Login in the menu bar & then click on Sign Up & enter your details.

What happens if I forget my password?

Just click the “Forgot my password” link on the Login Page and enter your email address. You will then receive an email with a link, which you can use to reset your password within 24 hours.

Pickup / Delivery

How fast do you deliver?

If you are placing an order before 10am you can select same day delivery & we will deliver it before 4pm.

How much does delivery cost?

Delivery is free when you spend over $120, otherwise delivery is $10.

When can I pickup my order?

Your pickup order will be ready within 2 hours after you have placed it.
Watch your inbox for an “Order Status Update” & / or a Eway Payment Confirmation email as these are generated once your order has been picked & packed.

Is there a minimum order amount?

Yes - Pickup orders have a $50 minimum & delivery orders have a $70 minimum.

What if I’m not home for my delivery?

Please let us know where you'd like your order to be left.
We package delivery orders so any perishable goods will remain cool for several hours after delivery.

Orders

How do I place an order?

Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.

How do I make a change to my order?

Unfortunately, once your order has been placed there is no way to alter it directly on the website.
However, we might be able to help so please Phone Us and we'll see what we can do.

What is your cancellation policy?

TODO - Store Cancellation Policy Here.

Can I change, cancel or add items to my order?

Unfortunately, once your order has been placed there is no way to alter it directly on the website.
However, we might be able to help so please Phone Us and we'll see what we can do.

How do I report a problem with my order?

For urgent assistance during trading hours please Phone Us
Alternatively, you can get in touch via the Contact Us page

Payments

What are the payment options?

We accept Visa & Mastercard & all payments are processed by Eway.

Is the shop secure?

Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
 
Location

Shop 2078, 600 Kingsway,
Westfield Miranda
NSW 2228

About us
  • The Grocery Store
  • Contact Us
Customer Service
  • Purchase & Delivery
  • Returns Policy
  • Privacy Policy
Need Help?

(02) 9526 6777
[email protected]
ABN 790 802 395 14

 
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Copyright © The Grocery Store. All Rights Reserved